Fair and transparent transactions.

Refund Eligibility

A refund may be considered when a customer's account has been successfully debited but the requested service has not been completed, or when a transaction qualifies for reversal under the applicable service or payment conditions.

Depending on the transaction type, Qwikpaisa may need to verify the transaction with the concerned service provider, banking institution, payment gateway or other participating entity before a refund can be processed.

• The transaction should be traceable through a valid transaction ID, reference number or other relevant details.
• The applicable amount must have been successfully debited or processed.
• The refund request must comply with the refund conditions applicable to the concerned service.
• Qwikpaisa may carry out additional checks before approving or initiating a refund.

Failed Transactions

In situations where the customer's account has been debited but the requested service could not be completed successfully, the transaction may be classified as failed, subject to confirmation of its final status.

Qwikpaisa may verify such transactions with the relevant payment or service partner. Where a reversal is applicable, the amount will be handled according to the settlement and reversal process followed by the respective financial or payment institution.

Cancellation Policy

A cancellation request may be considered only when the relevant service has not yet been processed and cancellation is permitted under the terms applicable to that service.

After a recharge, bill payment, booking, repayment or any other service request has been successfully completed, cancellation may no longer be available.

Customers should carefully check all details before confirming a transaction. This includes mobile numbers, account information, bill details, booking information and the amount being paid.

Refund Processing

Once a refund request has been reviewed and approved, Qwikpaisa will initiate the refund through the applicable payment channel or settlement process associated with the original transaction.

The time taken for the refunded amount to appear in the customer's account can differ depending on the bank, card issuer, payment gateway, wallet, service provider or other financial institution involved in the transaction.

• Refund requests are reviewed after the transaction and eligibility details have been verified.
• The final crediting time is determined largely by the relevant bank or payment service provider.
• Customers are advised to keep the transaction or refund reference number for any subsequent communication.

Exceptions

Individual services may be governed by specific refund, reversal or cancellation conditions. Such conditions can differ depending on the service provider and the type of transaction involved.

A refund may not be available where the requested service has already been completed, incorrect or incomplete information was provided by the customer, or the transaction is classified as non-refundable under the applicable service terms.

To validate a refund request and safeguard against unauthorized claims, Qwikpaisa may request additional transaction information, supporting documents or other verification details where considered necessary.

Customer Responsibility

Customers are responsible for checking the accuracy and completeness of the information entered before submitting or confirming a transaction.

Qwikpaisa encourages customers to review transaction details carefully, including beneficiary or account information, service details and payment amount, before completing any payment request.